Shipping & Returns

Free Delivery on orders over £39.99 (max weight 31kg) to UK Mainland (with exceptions)

Orders under £39.99 are subject to £4.99 delivery.

Overweight Orders (31kg+) are subject to £4 delivery.

Limited Time Offer Spend £150 and Instantly Save £10 (Exclusions apply)

All orders received after our 12am deadline will be processed on the following working day. Working days are Monday to Friday only; we do not deliver or process orders on weekends or on bank holidays. For example place your order after 12am on a Friday and your order will be processed by us on the following Monday. Delivery days exclude weekends and bank holidays

Please contact us if you live within these post codes:

HS1-9, IV1-36, IV40-49, IV51 - 56, KA27-28, KW1-3 & 5-17, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE1-3,  BT1-99, IM1-9 & 99, TR21-25, PO30-41, Channel Islands (Jersey & Guernsey), Isle of Wight

Return Address:

Pet Supplies Warehouse (Unit 8)
The Cattle Yard
Knights Farm
Newton Road
Rushden
Northants
NN10 0SX

To return an item, we ask that you please enclose a brief note giving the reason for the return along with your name and order number, wrap the package securely and send the item(s) using a trusted service.

You are responsible for the return postage costs.

Discounts

Please be aware that some discounts may be applicable to multi-item orders and returning part of an order will mean the original discount is no long eligible. The refund amount will be determined by the rules of the discount.