Shipping & Returns

Free Delivery on orders over £39.99 to UK Mainland (with exceptions)

Orders under £39.99 are subject to £4.99 delivery.

Limited Time Offer Spend £150 and Instantly Save £10 (Exclusions apply)

We aim to ship your order within 2 working days of receiving it.  If we cannot ship right away we will let you know. Working days are Monday to Friday only; we do not deliver or process orders on weekends or on bank holidays. For example place your order after 12pm on a Friday and your order will be processed by us on the following Monday. Delivery days exclude weekends and bank holidays

Availability

Most items are available direct from stock but occasionally we run out of some lines if demand is high or if supply is limited.  If there is likely to be a delay in dispatching your order we will contact you to discuss.  Some products are supplied direct from the manufacturer, in particular Earthbound and Prestige Wicker.  There will always be a longer delivery time with these products.  Please call us to check the availability and delivery schedule if you are unsure.

Please contact us if you live within these post codes:

HS1-9, IV1-36, IV40-49, IV51 - 56, KA27-28, KW1-3 & 5-17, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE1-3,  BT1-99, IM1-9 & 99, TR21-25, PO30-41, Channel Islands (Jersey & Guernsey), Isle of Wight

Return Address:

Pet Supplies Warehouse Ltd
Unit 32 Carrwood Road
Grange Lane Industrial Estate
Barnsley
South Yorkshire
S71 5AS

Tel:  0207 118 0745

To return an item, we ask that you please enclose a brief note giving the reason for the return along with your name and order number, wrap the package securely and send the item(s) using a trusted service.

You are responsible for the return postage costs. 

We can only accept returns of unused items.  If you have ordered a pet bed or basket that has been used by your pet then we cannot accept a return.  This policy is strict for hygeine reasons. 

Discounts:

Please be aware that some discounts may be applicable to multi-item orders and returning part of an order will mean the original discount is no long eligible. The refund amount will be determined by the rules of the discount.