Shipping & Returns

Christmas Opening Times

Friday 21st Dec - orders before 10am will be processed on the day
Monday 24th Dec - closed
Tuesday 25th Dec - closed
Wednesday 26th Dec - closed
Thursday 27th Dec - orders before 10am will be processed on the day
Friday 28th Dec - closed
Monday 31st Dec - closed
Tuesday 1st Jan - closed
Wednesday 2nd Jan - open again as normal


Shipping

Free Delivery on orders over £39.99 to UK Mainland (with exceptions)
Orders under £39.99 are subject to £4.99 delivery.

We aim to ship your order within 2 working days of receiving it.  If we cannot ship right away we will let you know. Working days are Monday to Friday only; we do not deliver or process orders on weekends or on bank holidays. For example place your order after 12pm on a Friday and your order will be processed by us on the following Monday. Delivery days exclude weekends and bank holidays.

Some UK postcodes are more expensive to ship to.  We try to keep shipping costs down where possible.  If in doubt please contact us and we can check.  Postodes with shipping surcharge include:
HS1-9, IV1-36, IV40-49, IV51 - 56, KA27-28, KW1-3 & 5-17, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE1-3,  BT1-99, IM1-9 & 99, TR21-25, PO30-41, Channel Islands (Jersey & Guernsey), Isle of Wight.


Availability

Most items are available direct from stock but occasionally we run out of some lines if demand is high or if supply is limited.  If there is likely to be a delay in dispatching your order we will contact you to discuss.  Some products are supplied direct from the manufacturer, in particular Earthbound and Prestige Wicker.  There will always be a longer delivery time with these products.  Please call us to check the availability and delivery schedule if you are unsure.


Returns

To return an item, we ask that you please enclose a brief note giving the reason for the return along with your name and order number, wrap the package securely and send the item(s) using a trusted service.

You are responsible for the return postage costs.

We can only accept returns of unused items.  If you have ordered a pet bed or basket that has been used by your pet then we cannot accept a return.  This policy is strict for hygiene reasons.

Return Address:

RETURNS
Pet Supplies Warehouse Ltd
Unit 32 Carrwood Road
Grange Lane Industrial Estate
Barnsley
South Yorkshire
S71 5AS


Discounts

Limited Time Offer Spend £150 and Instantly Save £10 (Exclusions apply)

We offer product promotions and discounts from time to time.  These offers are open to all.  Please join our newsletter to receive the latest offers.

Please be aware that some discounts may be applicable to multi-item orders and returning part of an order will mean the original discount is no long eligible. The refund amount will be determined by the rules of the discount.